The first live contact anyone in your dental practice will have with a new patient will likely be your dental practice phone systems. This is why it’s important to have a well thought out dental communication strategy.
During office hours it is important to have enough phones and people to ensure the majority of calls are answered by a live person. If a call can’t be answered by a live person a high quality Interactive Voice Response system (IVR) should guide the patient’s actions. Many dentists are now turning to virtual assistants as a secondary answering source and only using the IVR as an alternative of last resort.
CIT offers dental practice phone systems that scales to a dental practice of any size. CIT offers high-quality voice, text, and IVR solutions along with a live receptionist option for after-hours support.